IT Service Operations

Overview

AREFF built its foundation on the roots IT operations, the heart of all IT service organizations.  With a broad range of experience with supporting enterprise and consumer based systems, we view this are to be what ultimately defines an IT service.

Challenges

The dynamic nature of IT operations demands that the organization be properly setup and prepared for all events, planned and unplanned.  An unorganized operational response will increase the cost of IT operations and the associated services.

We help IT organizations:

Create and refine their concept of operations

Define the relationship between IT services, operations, and their customers

Develop a management strategy

Design a comprehensive systems management design solution

Our Approach

Following industry standard FCAP principles, we create an ITSM based approach to operating IT services.  Built around the concept of service management, we design solutions to proactively monitor IT assets and faciliate an effective response to events.

We work with you to:

Perform an IT operational assessment

Develop a concept of operations

Create a clearly defined operational structure

Design network management solutions to monitor and faciliate workflows

Build a reporting model

Quantifiable Outcomes

Clearly defined operational structure

Clearly defined service areas of responsibilities

Proactive service management response

Quantifiable metrics to manage and continually improve the operational response