IT Service Management

Overview

AREFF approaches IT services with a business focus to ensures IT investements clearly align to business needs.  The functions required for effective IT service management must be geared towards business and create value for the organization.

Challenges

Today's IT environments demand a solid service management strategy.  The lack of a well thought out strategy will inevitably lead to large investments with a low return and a high cost of management due to inefficienies in an organization's approach.

We help IT organizations:

Establishing an ITSM strategy

Understanding their services portfolio

Creating an ITSM organizational structure

Review the current policies and procedures as a function of ITSM

Our Approach

Based on industry standard ITIL principles, we create an ITSM focused approach to implementing and managing IT services.  Built on a solid foundation of asset management, we align business needs with IT organizations and services to improve service quality and create a better customer experience.

We work with you to:

Perform an ITSM assessment

Develop a solid asset management plan

Define the IT services portfolio

Create an IT service catalog

Build and implement a comprehensive ITIL based ITSM business strategy

Quantifiable Outcomes

Clearly defined service structure

Clearly defined service areas of responsibilities

Increased resource efficieny

IT Service metrics to manage and increase resource efficiency